FAQ

  • Sorry we are online only at the moment and do not offer pickup. We do offer free returns and free shipping within Australia for all orders over $80
  • Sorry we are unable to take phone payments at this time
  • A lot of our products have a different fit or sizing so please refer to the size chart on each page for exact measurements
  • Unfortunately due to licensing restrictions and brand availability we are unable to custom order any products in
  • We are an 100% Australian based and owned bootstrapped store run by actual fans and not greedy corporate folk.
  • We provide fast one on one friendly customer service. Try it...send us a message and see how quickly we reply!
  • We ship locally using Australia Post so your product will always arrive extra fast and delivery will be reliable.
  • We offer free exchanges and refunds if something doesn't fit or isn't the right product for you.
  • We only sell products from officially licensed local distributors and have close partnerships with some of the actual US Sports leagues to ensure we get the best products.
  • All Shipping information is located on our shipping page or under the 'Add To Cart' button on each product.
  • We use Australia Post for all of our shipping.
  • All orders are sent within 24 hours of purchase
  • You will get a notification email once your order is processed with a tracking number plus you will get a notification from Australia Post once the order has been shipped.
  • All Tracking and Order Information is available on anytime in your account section.
  • At this time tracking is not available for International orders outside Australia.
  • Yes all caps and hats are sent in boxes.
  • If your cap comes damaged please contact us

All payment information is handled externally by Paypal which is one of the most trusted and safe payment platforms in the world. All information entered on US Sports Down Under is confidential and will not be shared with any third party companies or providers.

We offer a 100% money back refund/return policy. All items must be in original brand new condition with original stickers and tags attached before any exchange or refund will be processed. To request a refund or exchange please visit our Refunds & Exchanges page.

Please note: International orders are not eligible for returns or exchanges at this time

Phone, Postal & Other Contact Info

  • POSTAL ADDRESS:
    US Sports Down Under
    PO Box 915
    South Melbourne
    Victoria 3205
  • PHONE
    1300 818 319 – Please use the FAQ above before calling us as almost every question is answered there

Contact Us